Shared mail desk
Connect team mailboxes, open client threads, and keep replies tied to the customer and work item they affect.
Email workflowONE WORKSPACE FOR CLIENT COMMUNICATION AND FOLLOW-UP.
AIDesk
Turn shared email into accountable client work.
Keep every request tied to an owner, source thread, customer record, task, and AI-assisted next step on private-hosted models with on-premises hosting options.
PRODUCT PILLARS
From shared mail to clear ownership
AIDesk is built for teams where client requests arrive by email but need accountable owners, visible status, and reliable handoffs.
Team task board
Move requests through todo, in-progress, waiting, and done states with assignees and source threads attached.
Collaboration
Client context
Keep contacts, leads, projects, tickets, documents, chat, and calendar activity close to the conversation.
Collaboration
Flows automation
Use auditable rules for inbound mail, private AI analysis, task creation, routing, and execution control.
FlowsMAIL DESK
Know who owns every request
AIDesk keeps the message, customer, ticket, and assigned work visible together.
Teams can see what happened, what is linked, and what still needs action so everyone replies with the same context.
Thread context
Email threads show linked contacts, tickets, tasks, and workflow tabs so client history stays attached to the decision.
Private AI assistance
Analysis controls and assistant workflows summarize, classify, and prepare replies on private-hosted AI models, with on-premises hosting options when data needs to stay closer.
Mailbox control
Personal and shared mailbox access, grants, folders, and signatures keep team communication governed.
TEAM WORK
Stop losing work between replies
Client work rarely ends with a single answer. AIDesk turns requests into visible tasks, tickets, and records that the whole team can coordinate around.
Tasks
Assign the next action, link the source email thread, and keep ownership visible on a clear board.
Tickets
Track support requests from email with priority, workflow state, internal comments, and external message count.
Leads and projects
Move opportunities and delivery work through organisation-specific stages.
Contacts and groups
Keep customer people, contact groups, and conversation history near each decision.
Documents
Store managed documents and link files to emails, tasks, leads, projects, and tickets.
Calendar and chat
Coordinate appointments, internal discussion, notifications, and team presence without leaving the flow.
FLOWS
Automate the repeatable parts
AIDesk Flows turn mailbox and record events into automations that remain visible to the team.
Teams can create organisation-wide and personal flows, review recent executions, and decide when automation should continue or stop.
Event triggers
Start flows from received email, lead state changes, project state changes, or calendar updates.
AI and actions
Analyze email threads, ask AI questions, create tasks, update states, route messages, and forward context.
Execution history
Recent runs show status, source records, dry runs, and trace links so automation remains auditable.
Ready to make every request owned?
Talk to ElioVP about AIDesk when shared email, team handoffs, and AI-assisted service work need clearer accountability.